{"id":57,"date":"2025-10-10T05:06:41","date_gmt":"2025-10-10T05:06:41","guid":{"rendered":"https:\/\/askyourpc.com\/?post_type=docs&#038;p=57"},"modified":"2025-10-10T05:06:41","modified_gmt":"2025-10-10T05:06:41","password":"","slug":"laptop-touchpad-not-working-fix-cursor-tap-and-scroll-issues","status":"publish","type":"docs","link":"https:\/\/www.askyourpc.com\/es\/docs\/laptop-touchpad-not-working-fix-cursor-tap-and-scroll-issues\/","title":{"rendered":"Laptop Touchpad Not Working \u2014 Fix Cursor, Tap, and Scroll Issues"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your laptop\u2019s touchpad suddenly stops responding or behaves erratically\u2014cursor freezing, scrolling not working, or gestures ignored\u2014it\u2019s usually caused by <strong>driver conflicts<\/strong>, <strong>disabled touchpad settings<\/strong>, or <strong>firmware control issues<\/strong>.<br>This guide will help you restore normal touchpad operation on both Windows and macOS by checking detection, drivers, and input configurations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What you\u2019ll learn<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How to confirm whether the touchpad is detected and enabled<\/li>\n\n\n\n<li>How to reinstall or roll back touchpad drivers<\/li>\n\n\n\n<li>How to re-enable gestures and precision features<\/li>\n\n\n\n<li>How to reset system firmware if the touchpad remains inactive<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Estimated time:<\/strong> 15\u201325 minutes<br><strong>Skill level:<\/strong> Beginner to Intermediate<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Terms and Definitions<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Term<\/th><th>Meaning<\/th><\/tr><\/thead><tbody><tr><td><strong>Precision Touchpad<\/strong><\/td><td>Windows touchpad standard supporting gestures like pinch zoom and two-finger scroll<\/td><\/tr><tr><td><strong>HID (Human Interface Device)<\/strong><\/td><td>Hardware category for input devices such as keyboards and touchpads<\/td><\/tr><tr><td><strong>Palm Rejection<\/strong><\/td><td>System feature that ignores accidental touches from the palm<\/td><\/tr><tr><td><strong>Driver<\/strong><\/td><td>Software that allows the operating system to communicate with the touchpad hardware<\/td><\/tr><tr><td><strong>SMC \/ EC<\/strong><\/td><td>Controllers that handle hardware states like keyboard backlight, power, and touchpad logic<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Steps<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1 \u2014 Check for a Function Key or Touchpad Switch<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Look for a <strong>touchpad toggle key<\/strong> (often <strong>F5<\/strong>, <strong>F6<\/strong>, <strong>F7<\/strong>, or <strong>F9<\/strong>) marked with a small touchpad icon.<\/li>\n\n\n\n<li>Press <strong>Fn + [Key]<\/strong> to toggle touchpad on\/off.<\/li>\n\n\n\n<li>Some laptops (HP, Lenovo, Dell) have a small LED or corner double-tap zone that disables the touchpad\u2014double-tap again to re-enable it.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If the cursor still doesn\u2019t move, continue below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2 \u2014 Confirm Touchpad Detection<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Windows PowerShell<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Get-PnpDevice -Class HIDClass | Where-Object {$_.FriendlyName -like \"*Touchpad*\"} | Select-Object FriendlyName, Status\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If the touchpad is listed but <strong>Status<\/strong> shows <em>Disabled<\/em>, re-enable it:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Enable-PnpDevice -InstanceId \"device_instance_id_here\" -Confirm:$false\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>macOS Terminal<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>ioreg -p IOService -n AppleMultitouchTrackpad\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If no output appears, macOS isn\u2019t detecting the trackpad hardware. Try resetting SMC in Step 8.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3 \u2014 Verify Touchpad Settings<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Windows<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Settings \u2192 Bluetooth &amp; devices \u2192 Touchpad<\/strong>.<\/li>\n\n\n\n<li>Ensure the main <strong>Touchpad toggle<\/strong> is turned <strong>On<\/strong>.<\/li>\n\n\n\n<li>Under <strong>Gestures &amp; Interaction<\/strong>, confirm scrolling and tap-to-click are enabled.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>macOS<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>System Settings \u2192 Trackpad<\/strong>.<\/li>\n\n\n\n<li>Ensure \u201cTap to click\u201d and \u201cScroll &amp; Zoom\u201d are turned on.<\/li>\n\n\n\n<li>Test by adjusting sensitivity or clicking with two fingers.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If settings look correct but the device still doesn\u2019t respond, continue to drivers.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4 \u2014 Reinstall or Roll Back Touchpad Drivers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Windows<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Device Manager \u2192 Mice and other pointing devices<\/strong>.<\/li>\n\n\n\n<li>Right-click your touchpad driver (often Synaptics, ELAN, or HID-compliant).\n<ul class=\"wp-block-list\">\n<li>If the problem began after an update, choose <strong>Properties \u2192 Driver \u2192 Roll Back Driver<\/strong>.<\/li>\n\n\n\n<li>Otherwise, select <strong>Uninstall device<\/strong> and restart to reinstall automatically.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PowerShell<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Get-PnpDevice -Class HIDClass | Disable-PnpDevice -Confirm:$false\nGet-PnpDevice -Class HIDClass | Enable-PnpDevice -Confirm:$false\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Resets HID devices without rebooting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>macOS<\/strong><br>macOS touchpad drivers are built-in. If unresponsive after restart, reset NVRAM and SMC (see Step 8).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5 \u2014 Check for External Mouse Override<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When a USB mouse or Bluetooth mouse is connected, some systems disable the touchpad automatically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Windows<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Settings \u2192 Bluetooth &amp; devices \u2192 Touchpad<\/strong>.<\/li>\n\n\n\n<li>Turn off \u201cLeave touchpad on when a mouse is connected\u201d \u2192 then turn it back on again to refresh the setting.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>macOS<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>defaults read NSGlobalDomain com.apple.mouse.ignoreTrackpadIfMousePresent\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If the value is <code>1<\/code>, macOS disables the touchpad when a mouse is connected.<br>Re-enable it:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>defaults write NSGlobalDomain com.apple.mouse.ignoreTrackpadIfMousePresent -bool false\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Disconnect all external mice and test again.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Step 6 \u2014 Check for Power Management Interference<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Windows<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Get-NetAdapterPowerManagement\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If the touchpad or USB controllers are set to save power, they may temporarily disable input devices.<br>Disable selective suspend:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Control Panel \u2192 Power Options \u2192 Change plan settings \u2192 Advanced settings<\/strong>.<\/li>\n\n\n\n<li>Under <strong>USB settings \u2192 USB selective suspend<\/strong>, set to <strong>Disabled<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>macOS<\/strong><br>Trackpads rarely power down, but resets in Step 8 can clear inconsistent sleep states.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Step 7 \u2014 Update BIOS \/ Firmware and Chipset Drivers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Windows PowerShell<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Get-WmiObject Win32_BIOS | Select-Object SMBIOSBIOSVersion, ReleaseDate\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Visit your laptop manufacturer\u2019s support page for BIOS or touchpad firmware updates.<br>Chipset updates can fix I\/O controller conflicts that disable HID inputs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>macOS<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>softwareupdate -l\nsoftwareupdate -i -a\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Applies latest firmware and driver packages through system updates.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Step 8 \u2014 Reset System Controllers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Windows (EC reset)<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Shut down the laptop.<\/li>\n\n\n\n<li>Disconnect charger and battery (if removable).<\/li>\n\n\n\n<li>Hold the Power button for 15 seconds.<\/li>\n\n\n\n<li>Reconnect and boot.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>macOS (SMC reset)<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Shut down.<\/li>\n\n\n\n<li>Hold <strong>Shift + Control + Option + Power<\/strong> for 10 seconds.<\/li>\n\n\n\n<li>Release, then power on.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">These steps reinitialize embedded controller logic that manages touchpad power and communication.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Step 9 \u2014 Test in Safe Mode or BIOS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your touchpad doesn\u2019t work in BIOS setup or Safe Mode, the issue is hardware-level.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Windows<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Boot into <strong>BIOS\/UEFI<\/strong> by pressing <strong>F2<\/strong>, <strong>F10<\/strong>, or <strong>Del<\/strong> at startup.<br>If the touchpad doesn\u2019t respond here, it\u2019s a hardware fault.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>macOS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Boot into <strong>Safe Mode<\/strong> by holding <strong>Shift<\/strong> during startup.<br>If the touchpad works here, a third-party app or extension is likely interfering.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Verification<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Check<\/th><th>Command<\/th><th>Expected Result<\/th><\/tr><\/thead><tbody><tr><td>Device detection<\/td><td><code>Get-PnpDevice -Class HIDClass<\/code><\/td><td>Touchpad listed and enabled<\/td><\/tr><tr><td>OS settings<\/td><td>System Settings \/ Preferences<\/td><td>Touchpad toggled ON<\/td><\/tr><tr><td>Gestures<\/td><td>Test in system UI<\/td><td>Scroll and click function normally<\/td><\/tr><tr><td>BIOS test<\/td><td>Manual<\/td><td>Cursor moves within BIOS (hardware confirmed)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When a laptop touchpad stops working, it\u2019s usually caused by disabled settings, outdated drivers, or firmware conflicts.<br>By confirming detection, adjusting settings, reinstalling drivers, and resetting embedded controllers, most touchpad problems can be resolved quickly.<br>If your touchpad fails even in BIOS, the hardware itself\u2014such as the ribbon cable or touch controller\u2014may need repair or replacement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview If your laptop\u2019s touchpad suddenly stops responding or behaves erratically\u2014cursor freezing, scrolling not working, or gestures ignored\u2014it\u2019s usually caused by driver conflicts, disabled touchpad settings, or firmware control issues.This guide will help you restore normal touchpad operation on both Windows and macOS by checking detection, drivers, and input configurations. What you\u2019ll learn Estimated time: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[15,16,12],"doc_tag":[],"class_list":["post-57","docs","type-docs","status-publish","hentry","doc_category-device-specific","doc_category-diagnostics-testing","doc_category-hardware-fixes"],"blocksy_meta":[],"year_month":"2026-08","word_count":850,"total_views":"4","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"user","author_nicename":"user","author_url":"https:\/\/www.askyourpc.com\/es\/author\/user\/"},"doc_category_info":[{"term_name":"Device-Specific","term_url":"https:\/\/www.askyourpc.com\/es\/docs-category\/device-specific\/"},{"term_name":"Diagnostics &amp; Testing","term_url":"https:\/\/www.askyourpc.com\/es\/docs-category\/diagnostics-testing\/"},{"term_name":"Hardware Fixes","term_url":"https:\/\/www.askyourpc.com\/es\/docs-category\/hardware-fixes\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Laptop Touchpad Not Working \u2014 Fix Cursor, Tap, and Scroll Issues - Ask Your PC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.askyourpc.com\/es\/docs\/laptop-touchpad-not-working-fix-cursor-tap-and-scroll-issues\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Laptop Touchpad Not Working \u2014 Fix Cursor, Tap, and Scroll Issues - Ask Your PC\" \/>\n<meta property=\"og:description\" content=\"Overview If your laptop\u2019s touchpad suddenly stops responding or behaves erratically\u2014cursor freezing, scrolling not working, or gestures ignored\u2014it\u2019s usually caused by driver conflicts, disabled touchpad settings, or firmware control issues.This guide will help you restore normal touchpad operation on both Windows and macOS by checking detection, drivers, and input configurations. 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